CV Profile No.72461

• Manage customer problem through resolution process and ensure the accurate logging of information. • Set and monitor turn-around times for resolving customer queries and complaints. • Performs a variety of document processing and record keeping tasks • Attending to customer accounts that require a thorough knowledge of products and services in the assigned area. • Attending to customer service such as answering customer inquiries, resolving customer problems and responding to customer requests for information. • Uploading mandate on customers account. • Responsible in ensuring that day to day activities for Account Maintenance Review and Reconciliation activity related to advices and statements are managed and performed

• Conduct market research to identify selling possibilities and evaluate customer needs • Interact with existing customers to increase sales of bank product and services. • Create marketing strategies to achieve sales targets of a bank. • Actively seek out new sales opportunities through cold calling, networking and social media • Create frequent reviews and reports with sales and financial data • Negotiate/close deals and handles complaints or objections • Collaborate with team members to achieve better results