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CV Profile No.43996

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Last name : ******
First name : *******
Phone : +2************
Email : ******@******
Date of birth : : ********
Nationality : ******
Address : *****************************

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Profile details

Job category searched
» IT, new technologies
» Transport, logistics
Professional experience
5 to 10 years
» Education, training
» Transport, logistics, postal services
Professional Experience: 
Since 02.2019
Head Of Logistics
Agricare STD PLUS Limited
• Liaising and negotitating with supplier and Transporters • Develop and ensure that all delivery notes are duly signed on all goods sent and received. • Generate weekly/Montly/Annual logistic unit activity report comprising Quantity of boxes, cartons and coolers sent report. • Ensure that products are delivered to the right location on time and at a good cost. • Follow-up of goods(Cold Chain Products) sent from office until goods are received. • Directing, optimizing and coordinating full cycle in respect to new vehicle document. • Attend to all logistics issues(E.g Number of driver details,goods dropped at wrong location,goods not delivered in good conditions by drivers etc.) • Investigate logistics discrepancy and perform logistics
01.2018 - 12.2018
Head E-commerce/Logistics
ITwarehouse.com
• To develop and implement Itwarehouse e-commerce strategy to maximise revenue and ensure the highest standard of customer service • To set the strategic direction for, oversee and co-ordinate all e-commerce activity across the platform • To develop and implement Itwarehouse e-commerce strategy to maximise revenue and ensure the highest standard of customer service • To manage the relationship with the e-commerce platform provider. • To ensure that the e-commerce elements on the web site are fully functional at all times and meet customer needs. • Upload products on our online platform and all social media Avenue such as Facebook, Instagram,Twitter and Linkedln. • Monitor trends in social media tools, applications, channels, design and strategy • Using the Zendesk application to chat customer online and convert customers seen on our social media data base to customer. • Weekly newsletter for all social media customers. • Increase SEO and social advertising campaigns.
08.2015 - 11.2017
Head Online Logistics and Delivery Associate
Yudala Limited
• transportation and forwarding services for all orders to ensure material is delivered as Arranges per schedule. • Expedites all critical orders with local subcontract vendors. • Reviews expediting schedules on all customer orders. Obtains and forwards information • Delivery of customers order with necessary information and address. • Sort out orders going to different locations and merge it together. • Same day delivery to the customer. • Co- ordinate the dispatcher on how to compose with the customer. • Tracking of all shipment of all items shipped across Nigeria. • Creating shipping routes and schedules. • Oversee performance of Junior logistics officer
04.2015 - 08.2015
Supervisor,Issue Resolution & Quality Assessment-Order Processing
Jumia Nigeria
• problem solving and issues from customer. • Ensuring that all escalated customer complaints are handled effectively and efficiently. • Reduced quality failed items from 10% to 1% in one month. • Act as a Creative liaison between the customer service and operations department. • Working with varying departments in operations to minimize delays in service provision to customers. • Developing new QC processes, KPI development and achievement.
Skills
• Active listener:  Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Ability to maintain coordination; adjusting actions in relation to others' actions. • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Ability to supervise, direct and guide individuals and groups in the completion of tasks and fulfillment of goals. • Ability to work with a group as a team. • Self-motivated, capable of setting and meeting deadlines. • Good inter-personal skill with fast learning abilities. • Strong sales and negotiating skills. • Effective communication, ability to identify problems and problem solving skills.
Education
Bachelor
09.2008 - 10.2013
Guidance and Counselling Education
Univerity Of Ilorin
B.ED Counselling Education.
Languages
afrikaansfluent
englishnative
frenchnative
More information
immediately
Ibadan - Oyo
Place of residence : Ibadan
Permanent contract
06.12.2019
57

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