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CV Profile No.41421

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Last name : ****
First name : *****
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Email : ******@******
Date of birth : ********
Nationality : ******
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Profile details

Job category searched
» Health and social professions
» Management
» Transport, logistics
» Banking, insurance, finance
» Call centers, hotlines
» Food-processing industry
Professional experience . 5 to 10 years
Professional Experience: 
Since 09.2018
 Define, document and optimize Client Services processes and systems  Manage Client’s 1st Impression and Contact Engagement (Official Line 2/ Social Media/ Office Visit)  Responsible for sending Quotes, Invoices and receipts to clients  Business Performance Reporting and Analysis  Manage Event Expenses and business petty cash  Lead the telemarketing program (cold calling and follow up on potential leads)  Follow up with Clients to support the marketing team  Visit at least 1 Client Event Per Week to ensure great customer satisfaction  Partial Weekend Support required for Client 1st Contact, Invoices/Quotes and Event Expenses  Manage and Fix dissatisfied clients / situations pre and post events.  Expected to resume at office location weekdays 8am - 5pm (except on days off and remain flexible to work after work hours remotely as the business requires)  Conduct customer satisfaction surveys and learn how can improve  Plan yearly Community Service Events  Research and Report on External Opportunities for new and related business in our wider industry.  2018/2019 Goal: 100% customer satisfaction for all events (successful complete all events with no complaints)
02.2013 - 06.2018
 Receiving inbound calls from participants with regards to complaints or enquiries  Answering participant questions and interacting with participants to obtain detailed information  Documenting all calls with regards to participant enquiries by accurately using Call Tracking System  Monitoring Call Tracking for responses from administrative team and ensuring timely call returns  Following up with participants within a 24-hour period with regards initial phone calls and making sure reported issues are resolved  Identifying and managing assertive customer calls  Reviewing and editing monthly publication of Effective Telephone Techniques
10.2011 - 01.2013
 Handled data administration and computing of customer details using axon application  Obtained biometric details of customers for documentation  Provided feedback and research finding on MTN products and policies  Transferred credit through virtual transfer to subscribers  Responded to customers’ queries and transferred them to the appropriate departments  Managed the sale of SIM cards and airtime
12.2010 - 01.2011
 Promoted business manager software used in finance and project management functions for small business operators  Set sales targets for sales team and ensured clients received their orders promptly  Promoted and sold products and services using solid arguments to existing and prospective customers  Performed cost-¬benefit and needs analysis of existing and potential customers to meet their needs  Established, developed and maintained positive business and customer relationships  Reached out to customer leads through cold calling  Escalated the resolution of customer problems and complaints to maximize satisfaction  Achieved agreed upon sales targets and outcomes within schedule  Coordinated sales effort with team members and other departments  Analysed the territory and market’s potential, and tracked sales and status reports  Kept abreast of best practices and promotional trends
• Customer-service focused • Conducts all interactions with courtesy • Excellent interpersonal and oral communication skills • Good critical thinking and problem-solving abilities • Able to answer questions and to take returns • Believes in service with a smile • Excellent Typing Skills • Knowledge of Microsoft Office Suite • Professional Phone Manner • Excellent Documentations Skills • Excellent fraud detection • Active listening and learning skills
Education . Bachelor
uni ibadan
11.2004 - 11.2008
 Professional Postgraduate Qualifying Diploma in Management Consulting Practice & Organisational Transformation UK  Associate Member of the International Professional Managers Association (AMPMA)UK  Certified International Professional Managers (CIPM)UK  Effective Team communications, Etisalat; 10 October 2014  Giving Feedback, Etisalat; 08 October 2014  Time Management: Analysing the Use of Time, Etisalat; 1 August 2014  Negotiating Essentials: Persuading, Etisalat; 15 September 2014
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Abeokuta - Ogun - Adamawa - Ibadan - Oyo - Kano - Lagos
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