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CV Profile No.100945

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Last name : ****
First name : *****
Phone : +2************
Email : ******@******
Date of birth : ********
Nationality : ******
Address : *************************************************************************************

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Profile details

Job category searched
» HR, training
» Management
» R&D, project management
» Services
» Electricity, water, gas, nuclear, energy
» Government services
» Services other
Professional experience . More than 10 years
Professional Experience: 
Government Relations and Community Affairs Manager
Suntrust Oil Company Nigeria Limited
01.2009 - 11.2020
Directly responsible for handling Documentary Instructions and NXPs for oil lifting, Export Permit, attending monthly NNPC Curtailment meetings, liaise with Community leaders and Government offices, supervise bid round proposals and documentation, and manage expatriate Immigration matters. Established and led community relations council to coordinate strategy across company locations. Developed and executed an effective, results-oriented, local community relations program that resulted in exceeding revenues by 3%. Oversaw, developed and executed community outreach strategies by aligning ideas, objectives, and resources that resulted in successful sustainable operations
Head Immigration Advisory, Management and Consulting
GWI Global Nigeria Limited
08.2007 - 11.2020
Directly responsible for handling all Expatriate Immigration advisory, management, compliance and consulting for Chevron Nig. Ltd, Nigeria Agip Oil Company and Brass LNG Nig. Ltd. Liaise with Nigeria Immigration Service, Nigerian High Commissions and Embassies, Ministry of Interior, Ministry of Foreign Affairs, Council of Registered Engineers of Nigeria, Ministry of Home Affairs Lagos. Researched family member whereabouts and requested resettlement with family members. Assisted in completing applications, immigration forms and other highly detailed legal documents. Manage and handle all Nigerian Visa Procurement, Temporary Work Permit, Green cards, Expatriate Quota process and approval, Visa on Arrivals, Special Immigration Status, COREN Registration, Monthly Returns. Served as the primary contact for business related international travel and assisted with outbound immigration as needed. Manage and advise 350 - 400 multicultural applicants, while filing complete and accurate immigration applications. Utilize proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents. Supervised the collection and arrangement of clients' documents and data for application submission while maintaining confidentiality. Developed, updated, and managed internal immigration resources, process flows, procedures, and monthly status reports with strict attention to detail.
Data Entry and Customer Service Supervisor
VFS Global Services Nigeria Limited
03.2007 - 08.2007
Directly responsible for overseeing all final data entry operations to the database and a seamless and more conducive customer service platform Supervise and support and monitor the daily call flow and the case flow into the Customer service support center on a day-to-day basis, keeping in mind the overall business objectives Delivered 3-8% above target consistently through efficient collaboration with other team leads and excellent reviews with stakeholders and great relationship management Overhauled customer satisfactions scores to over 90% and higher YoY by creating a team focus and using customer centric processes Managed a high-volume workload within a deadline driven environment with speed, accuracy and professionalism. Provided customer feedback to management for improvement. Successfully compiled and tracked performance at team and individual levels and provided trend data, and performance feedback to company’s management, improving overall quality by 100% Began developing strategies and appropriate corrective intervention measures aimed at improving noticeable gaps in agents’ performance.
Immigration Advisory, Immigration Management, Government Relations, Client and Customer Services, Regulatory Compliance, Effective Query Resolution, Operations Management
Education . Bachelor
Delta State University
01.2000 - 06.2005
More information
Abuja - Lagos - Port Harcourt - Rivers
Permanent contract - Fixed-term contract

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