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Technical Support Engineer

Published on 24.11.2022

Company

Website : https://sparkle.ng/
Industries :
Advice, audit, accounting
Banking, insurance, finance
Job ads : See our Job Ads
At Sparkle, we are building a tribe of like minded people to create a market place that makes it easy to achieve business outcomes. We believe we... read more

Job Ad & Profile Description

Position : Technical Support Engineer

About the Role

Your role will primarily work on ascertaining the root cause of technical related issues and working closely with the technology and customer experience teams to ensure issues are resolved in time. You’ll work closely with the Customer Experience team in managing tickets, performing initial diagnostics and engaging the technology team to resolve incidents within the agreed timelines. 

What you'll be doing

  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
  • Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer. 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. 
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. 
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades. 
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs. 
  • Support in the development of programs to train the customer on how to properly use the products 
  • Concession of the customers' troubles by recommendation of products, services or procedures 
  • Evaluation of the systems' problems to recommend enhancements 

 

Required profile for job ad : Technical Support Engineer

What you should have

For this role,

we need someone who’s a:

  • Self-starter and extremely passionate about innovating and building new products in a fast paced -high pressured environment.
  • You have a Bachelor’s Degree in Information Technology, Computer Science or related field 
  • Knowledge of PHP is a plus (Not required) 
  • Knowledge/ability to learn UI path 
  • Basic Knowledge of SQL  

The role is not for you if:

  • You’re not open to the pressures of building at a startup 

 

Job criteria for job ad : Technical Support Engineer
Job category :
IT, new technologies
Industries :
Banking, insurance, finance
Employment type :
Permanent contract - Fixed-term contract
Region :
Abeokuta - Ogun - Abia - Abuja - Adamawa - Akwa Ibom - Anambra - Bauchi - Bayelsa - Benin City - Edo - Benue - Cross River - Ebonyi - Ekiti - Enugu - Gombe - Ibadan - Oyo - Imo - Jigawa - Kaduna - Kano - Katsina - Kebbi - Kogi - Kwara - Lagos - Maiduguri - Borno - Nasarawa - Niger - Ondo - Osun - Plateau - Port Harcourt - Rivers - Sokoto - Taraba - Warri - Delta - Yobe - Zamfara
Experience level :
2 to 5 years
Educational level :
Master
Number of Position(s) : 1
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
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