Service Desk Analyst - Lagos

Share this offer with your network

Published on 16.08.2019

Company

Website: http://www.crecruiters.com
Industries:
Advice, audit, accounting
Associative activities
Education, training
Services other
Temporary work, recruitment
Job ads:See our Job Ads
CENTRIC RUACH RECRUITER : We meet specific recruitment needs you've always wanted using our digital services. read more

Job Ad & Profile Description

Position : Service Desk Analyst - Lagos
An unrivaled business school in Lagos is seeking to hire Service Desk Analyst. To provide 1st level and 2nd level administrative and technical support to ICT users in order to ensure efficient and effective usage of deployed ICT solutions/services.

KEY JOB RESPONSIBILITIES

  • Provide 1st level support through taking calls and handling the resulting incidents or service requests using approved incident management and request fulfilment processes, in line with ICT’s Service Desk objectives.
  • Support all classroom or teaching multimedia devices [Audio, Video, Conferencing, etc.] are optimally maintained and enhanced regularly.
  • Provide training and guidance to users on desktop and printing related needs to ensure efficient and effective utilization of deployed solutions for improved productivity
  • Support the production of standard configurations, documentations, processes and procedures to aid ICT service delivery and support.
  • Ensure availability of networks, systems, software and data by supporting all recommended maintenance arrangements, disaster recovery planning, business continuity arrangements and risk management
Required profile for job ad : Service Desk Analyst - Lagos

PROFESSIONAL QUALIFICATION

  • Network [Network+, Cisco - CCNA, CCDA, etc.];
  • Microsoft [MCP, MCITP, MCTS, etc.];
  • Project Management [PMP, PRINCE2, MS Project, etc.]
  • Cloud [AWS Certifications, Solutions Architect, CCNA Cloud, VMware, etc.]
  • Platforms (HP, Dell, A+, Linux+, etc.]
  • Operations [ITIL, Microsoft Office suite, etc.]
  • Application programming [.NET, C, C++, PHP, Java, Python, Ruby, C#, HTML, JavaScript, etc.]

COGNATE EXPERIENCE

  • Minimum 5 – 9 years working experience post-degree working experience in an enterprise or ICT service company, with at least 3 years of working in a Service Desk Team/Unit supporting a Windows and Cisco environment.
  • Performed ICT support role in an enterprise infrastructure environment with above 100 Users.
Job criteria for job ad : Service Desk Analyst - Lagos
Job category:
IT, new technologies
Industries:
IT, software engineering, Internet
Employment type:
Permanent contract
Region :
Lagos
City :Lagos
Experience level:
2 to 5 years
Educational level :
Bachelor
Spoken language:
englishfluent
Number of Position(s):1

Share this offer with your network

other job that might interest you

Data Entry Clerk- Ikeja

07/08/19 | MERIT GLOBAL SERVICES

We are recruiting a Data Entry Clerk. Duties: Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners Type in data provided directly from customers Create spreadsheets with large numbers ...

Region of : Lagos

Sales Executive- Abuja- Lagos

19/07/19 | N.C.

A dynamic IT firm with branches in Lagos and Abuja is looking to recruit Sales Executives. The sales executive’s role is to promote and market the company products and services to corporate customers, closing sales deals and growing the organisation profi ...

Region of : Abuja & Lagos