Service Desk Analyst - Lagos

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Published on 16.08.2019


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Job Ad & Profile Description

Position : Service Desk Analyst - Lagos
An unrivaled business school in Lagos is seeking to hire Service Desk Analyst. To provide 1st level and 2nd level administrative and technical support to ICT users in order to ensure efficient and effective usage of deployed ICT solutions/services.


  • Provide 1st level support through taking calls and handling the resulting incidents or service requests using approved incident management and request fulfilment processes, in line with ICT’s Service Desk objectives.
  • Support all classroom or teaching multimedia devices [Audio, Video, Conferencing, etc.] are optimally maintained and enhanced regularly.
  • Provide training and guidance to users on desktop and printing related needs to ensure efficient and effective utilization of deployed solutions for improved productivity
  • Support the production of standard configurations, documentations, processes and procedures to aid ICT service delivery and support.
  • Ensure availability of networks, systems, software and data by supporting all recommended maintenance arrangements, disaster recovery planning, business continuity arrangements and risk management
Required profile for job ad : Service Desk Analyst - Lagos


  • Network [Network+, Cisco - CCNA, CCDA, etc.];
  • Microsoft [MCP, MCITP, MCTS, etc.];
  • Project Management [PMP, PRINCE2, MS Project, etc.]
  • Cloud [AWS Certifications, Solutions Architect, CCNA Cloud, VMware, etc.]
  • Platforms (HP, Dell, A+, Linux+, etc.]
  • Operations [ITIL, Microsoft Office suite, etc.]
  • Application programming [.NET, C, C++, PHP, Java, Python, Ruby, C#, HTML, JavaScript, etc.]


  • Minimum 5 – 9 years working experience post-degree working experience in an enterprise or ICT service company, with at least 3 years of working in a Service Desk Team/Unit supporting a Windows and Cisco environment.
  • Performed ICT support role in an enterprise infrastructure environment with above 100 Users.
Job criteria for job ad : Service Desk Analyst - Lagos
Job category:
IT, new technologies
IT, software engineering, Internet
Employment type:
Permanent contract
Region :
City :Lagos
Experience level:
2 to 5 years
Educational level :
Spoken language:
Number of Position(s):1

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