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Representative

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Published on 05.08.2019

Company

Website: http://westmooreintl.com.ng
Industries:
Industry, production, manufacturing and other
Chemistry, petrochemistry, raw materials
Electricity, water, gas, nuclear, energy
Engineering, development studies
Job ads:See our Job Ads
WESTMOORE INTERNATIONAL was established primarily to handle all aspects of petroleum and oil/gas sector (Offshore and Onshore) related engineering... read more

Job Ad & Profile Description

Position : Representative

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Required profile for job ad : Representative
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • HND/BSC or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
Job criteria for job ad : Representative
Job category:
Marketing, communication
Industries:
Call centers, hotlines
Employment type:
Permanent contract
Region :
Lagos
City :Ikeja
Experience level:
Less than 2 years
Educational level :
HND
Spoken language:
englishfluent
Number of Position(s):1

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