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Customer Service Representative

Published on 10.11.2021

Company

Website : http://fortedgeinc.com.ng/
Industries :
Marketing, communication, media
Real-estate, architecture, town planning
Services other
Social, public and human services
Temporary work, recruitment
Job ads : See our Job Ads
Fortedge Inc. is a team of entrepreneurs with professionals which specialize in Business Consulting, Human Resource, ICT Solutions, Insurance,... read more

Job Ad & Profile Description

Position : Customer Service Representative

Job brief

We are looking for a Customer-oriented Service Personnel that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency .
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

Responsibilities list:

• Handling  several  incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Required profile for job ad : Customer Service Representative

Requirements

High School Diploma

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

Job criteria for job ad : Customer Service Representative
Job category :
Marketing, communication
Industries :
Marketing, communication, media
Employment type :
Permanent contract
Region :
Lagos
City : Ikeja
Experience level :
Less than 2 years
Educational level :
HND
Spoken language :
englishfluent
Number of Position(s) : 8

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