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Call Centre Agent

Published on 09.09.2021

Company

Industries :
IT, software engineering, Internet
Marketing, communication, media
Call centers, hotlines
Distribution, selling, wholesale
Job ads : See our Job Ads
FORTUNEDGE SYSTEMS is a Premium, established and trusted provider of information security and infrastructure solutions across Nigeria with... read more

Job Ad & Profile Description

Position : Call Centre Agent

We are looking for Call Centre Agents.

Duties:

  • Interview clients during telephone calls to obtain information useful in providing effective solutions
  • Achieve sales objectives by making telesales and utilizing upselling opportunities
  • Handle customers’ orders and process credit card payments for transactions
  • Proffer advice and recommendations concerning company products and services
  • Manage inbound calls to ensure effective and timely resolution of customer issues
  • Place outbound calls to verify customer satisfaction and to telemarket company products/services
  • Ensure compliance with set standards of customer service when conversing with clients
  • Assist customers in resolving issues with purchased products or services
  • Create and update customer profile/accounts to allow for easy resolution of customer problems
Required profile for job ad : Call Centre Agent
  • Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
  • Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
  • An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and also switch channels frequently – from the phone to email, for example.

Other skills that make up a good Call Centre Agent include problem-solving, collaboration, patience, tech-savviness and the ability to socialize well.

Minimum of HND in any reputation institution

Job criteria for job ad : Call Centre Agent
Job category :
HR, training
IT, new technologies
Marketing, communication
Industries :
Call centers, hotlines
IT, software engineering, Internet
Secretarial work
Services other
Employment type :
Permanent contract
Region :
Lagos
City : LAGOS LAGOS
Experience level :
Less than 2 years
Educational level :
HND
Spoken language :
englishfluent
Number of Position(s) : 25

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